As a leading provider of Managed IT Services, PC LAN offers a selection of world class service options to keep your IT systems running at their peak performance.  To accomplish this, we've designed four service plans - Basic, Professional, Premium and our All-Inclusive Service Plan - which help organizations quickly become productive and stay productive as your needs change.

Managed Service Plans Features and Comparative Pricing

Description	No Plan	Light Plan	Standard Plan	Enhanced Plan	Premium Plan
#of PC's included in plan	0	0	1 - 5	6 - 10	11 - 15
#of servers included in plan	0	1	1	2	3
Included Onsite Monthly Hours	N/A	1 Hour	2 Hours	4 Hours	8 Hours
Emergency Response Fee	Fee Applied	Fee Applied	Fee Applied	Fee Applied	No Fees
Emergency Response Time	4-6 Hours	3 hours	2 hours	1 hour	1 hour or less
On-site scheduling of technician	3-4 Days	2-3 Days	1-2 Days	Next Day	Same Day
Phone and Remote Support Sessions	Rate Applied Per 15 min	Rate Applied per 15 min.	30 min Included Then Rate Applied per 15 min	1 Hour included Then Rate Applied per 15 min	4 Hours included Then Rate Applied per 15 min
24-7 Remote Monitoring -Server Stability and Performance -Notification of unusual events
Executive Summary Quarterly
Virus Definition Updates
Unlimited Remote Patch Mgmt.
Creation of AUP (acceptable user policy)
Daily back up monitoring & notification
Quaterly Review and planning meeting
Vendor Liaison
Adding/removing users & printers
Spyware & virus monitoring
Assett Management
Dedicated Technician
Unlimited software upgrades**
Daily firewall monitoring & config changes
Installation of new hardware and software**
Network Documentation

*After 5pm and Weekends are time and a half
**Labor Only; all hardware and software costs will be additional